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INTERRUPTIONS AND TASK TRANSITIONS: UNDERSTANDING THEIR CHARACTERISTICS, PROCESSES, AND CONSEQUENCES

机译:中断和任务过渡:了解其特征,流程和后果

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摘要

Frequent interruptions and task transitions are an inescapable reality of modern organizational life, yet the relevant research spans across numerous seemingly disconnected domains that paint an incomplete and often inconsistent picture regarding the detrimental and/or beneficial consequences of such transitions, thus undermining the potential for this body of research to inform theory and practice. In this study, we review research relevant to interruptions such as intrusions, breaks, distractions, and discrepancies, as well as relevant work on multitasking and multiple goal self-regulation. In so doing, we identify ambiguities in the existing literature, and shed light on shared and unshared features across studies and fields to bring some coherence and start reconciling existing knowledge. At a theoretical level, our review reveals that behaviors on a task and the related interruptions and task transitions cannot be fully understood without taking into account the system of goals, within which they are embedded. We highlight that how people decide what to pay attention to and when to stop a goal pursuit to engage in another; have important emotional, cognitive, and performance implications; and provide directions for advancing knowledge on interruptions and task transitions.
机译:频繁的中断和任务过渡是现代组织生活的不可避免的现实,但在众多看似断开的域中的相关研究跨越,这些域涂抹了关于这种过渡的有害和/或有益后果的不完整和经常不一致的图片,从而破坏了这一点研究主体,以提供理论和实践。在这项研究中,我们审查了与入侵,破裂,分心和差异等中断相关的研究,以及对多任务和多个目标自我监管的相关工作。在这样做的过程中,我们确定了现有文学中的含糊不点,并阐明了研究和田地的共享和不共享的特征,以带来一些连贯性并开始调和现有知识。在理论级别,我们的审查显示,在未考虑其嵌入的目标系统内,不能完全理解任务和相关中断和任务转换的行为。我们强调,人们如何决定要注意什么以及何时阻止目标追求攻击另一个;具有重要的情感,认知和绩效影响;并为推进中断和任务过渡的知识提供方向。

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