There are a lot of terms out there-the Intuit Club, LKA University. Art Nathan, owner of Solution Strategists., has another name, but the principal is the same in terms of making sure the implementation has a chance of success. "We always start with education. Does the employee know not just enough to do his job, but to be really good at it and contribute to others?" he asks. The Cranford, N.J.-based Sage Software reseller has its own system, called Target Training, that goes beyond the standard training for ensuring the staff can use a new accounting software system. "We actually determine on a use-by-user basis what kind of training each person needs," says Nathan.
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