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Assessing Quality Documents

机译：评估质量文件

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In recent years, an emphasis on quality has emerged in a variety of organizations and in several fields, including technical documentation. Producing Quality Technical Information (PQTI) was one of the first comprehensive discussions of the quality of documentation. An important contribution of the book is in identifying quality as multiple, measurable dimensions that can be defined and measured (previous views of quality identified it more as some elusive thing that could be identified if present but was difficult to articulate and describe). Despite its contributions to the quality discussion, PQTI runs the risk of simplifying the quality process, reducing quality to a simple checklist that information developers can use to develop effective documentation. PQTI fails to address the fluid nature of some aspects of quality: some dimensions that are important in assessing one document may be less important or irrelevant with other documents. Additionally, PQTI falls short of accounting for the larger contextual framing of documents―that the importance of individual dimensions of quality changes depending upon the audience, context, and purpose of the document. This commentary suggests that all quality efforts should be grounded in customer data and user-centered design processes, and that we should learn to better differentiate among quality dimensions, determining those dimensions that are essential to customer satisfaction and those that are merely attractive. Through increased attention to developing the quality of information, organizations can better differentiate their products and services, facilitate greater productivity, and increase customer satisfactions, all significant activities in an increasingly competitive marketplace.
机译：近年来，各种组织和包括技术文档在内的多个领域都越来越重视质量。生产质量技术信息（PQTI）是对文档质量的最早的全面讨论之一。本书的一个重要贡献是将质量识别为可以定义和度量的多个可测量的维度（以前的质量观点将其更多地识别为一些难以捉摸的东西，如果存在的话就可以识别，但难以表达和描述）。尽管PQTI对质量讨论做出了贡献，但仍存在简化质量过程，将质量降低为简单清单的风险，信息开发人员可以使用该清单来开发有效的文档。 PQTI无法解决质量某些方面的不确定性：在评估一份文件中很重要的某些维度可能不那么重要或与其他文件无关。此外，PQTI不足以说明文档的较大上下文框架-质量的各个维度的重要性取决于文档的受众，上下文和目的而改变。该评论建议，所有质量工作都应以客户数据和以用户为中心的设计流程为基础，并且我们应该学会更好地区分质量维度，确定对客户满意度至关重要的那些维度和仅具有吸引力的那些维度。通过对开发信息质量的更多关注，组织可以更好地区分其产品和服务，提高生产力，并提高客户满意度，这是竞争日益激烈的市场中的所有重要活动。

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