Welcome to the first regular 'people' column in Airport World where we will look at some of the key leadership, organisation and people challenges faced by airport managers and leaders around the world. We'll be drawing on our experience as organisers of the annual ACI Europe Leadership and Change Management Summit and as the designers and trainers of the ACI World Airport HR programme to ensure we choose relevant topics! Let's start with a basic question. Do airport managers spend sufficient time on people matters - in particular developing a high performance ethos and organisation culture? Put it another way, does a relentless focus on 'doingthings' - answeringthe email, ticking off the daily 'to do' list, attending routine meetings - get in the way of investing the time, energy and commitment needed to motivate and engage people and get the most out of them?
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