UNITED CEO MUNOZ: PEOPLE FIRST, THEN PROFITS

Rohan Anand

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UNITED CEO MUNOZ: PEOPLE FIRST, THEN PROFITS

机译：联合首席执行官MUNOZ：首先是人，然后才是利润

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His letter was brief and concise and, right from the get-go, Munoz admitted that, as United marked the 5-year anniversary of its merger with Continental, the company had not lived up to the expectations that had been promised in 2010. He said that his mission was to win back the trust of customers and employees through constant engagement and feedback and to make an impact through hard work, which would, in turn, achieve small, measurable victories on a day-to-day basis.

机译：他的来信简短明了，从一开始，穆努斯就承认，曼联（United）纪念其与美国大陆航空（Continental）合并5周年，该公司没有达到2010年所承诺的期望。他说，他的使命是通过不断的参与和反馈来赢得客户和员工的信任，并通过努力工作产生影响，从而在日常工作中取得可衡量的小胜利。

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《Airways》 |2016年第11期|18-19|共2页
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Rohan Anand;
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UNITED CEO MUNOZ: PEOPLE FIRST, THEN PROFITS

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