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The Digital Home: Highly Promising, Highly Complex

机译:数字家庭:高度有前途,高度复杂

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摘要

As the technical complexity of the digital home increases, consumer electronics companies and service providers must increase their capacity for both reactive and proactive customer support. A combination of effective design and use of interoperable technologies will go a long way toward helping consumers use their digital home services more effectively. At the same time, companies will need to rethink their business models, enabling them to implement and then manage digital home services on behalf of their customers.
机译:随着数字家庭技术复杂性的提高,消费电子公司和服务提供商必须增加其响应式和主动式客户支持的能力。有效设计与互操作技术的使用相结合,将有助于帮助消费者更有效地使用其数字家庭服务。同时,公司将需要重新考虑其业务模型,使它们能够代表客户实施然后管理数字家庭服务。

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