• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Arabian Journal for Science and Engineering >Passenger Satisfaction Evaluation of Public Transportation in Istanbul by Using Fuzzy Quality Function Deployment Methodology
【24h】

Passenger Satisfaction Evaluation of Public Transportation in Istanbul by Using Fuzzy Quality Function Deployment Methodology

机译：采用模糊质量函数部署方法，伊斯坦布尔公共交通的乘客满意度评价

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Quality Function Deployment (QFD) is known as a planning process and methodology that helps companies for listening voice of customers. This process assists company to produce new or improve current products and services according to voice of customers. QFD provides this by transforming voice of customers into the technical language of the company. The aim of this study is to increase service quality and passenger satisfaction by listening voice of passengers, determining their requirements, and integrating these requirements into public transportation services properly. On the other hand, the nature of uncertainty and subjectivity in service delivery processes makes difficult employing QFD effectively. Thus, fuzzy QFD methodology is applied to evaluate public transportation firms in Istanbul including BRT, IETT, Otobus Inc., and Private Busses. At the end of the study, conclusions and discussions are drawn concerning the requirements of passengers to reduce the complaints and improve public transportation services quality.
机译：质量函数部署（QFD）被称为规划过程和方法，可帮助公司聆听客户的声音。此过程协助公司根据客户的声音制作新的或改善当前产品和服务。 QFD通过将客户的语音转换为公司的技术语言来提供这一点。本研究的目的是通过聆听乘客的声音，确定其要求，并将这些要求与公共交通服务相结合，以提高服务质量和乘客满意度。另一方面，服务交付过程中不确定性和主观性的性质使得有效地难以使用QFD。因此，模糊QFD方法应用于评估伊斯坦布尔的公共交通公司，包括BRT，IETT，OTOBUS Inc.和私人公共汽车。在研究结束时，得出结论和讨论关于乘客的要求，以减少投诉，提高公共交通服务质量。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号