The leaders of the 3rd Combat Aviation Brigade (3rd CAB), 3rd Infantry Division, sponsored a project that used Lean Six Sigma (LSS) methods to define, measure, analyze, improve, and control issues related to Global Combat Support System-Army (GCSS-Army) turn-ins conducted through systems received during the Wave 1 fielding. The project team used LSS to systematically address defects in the GCSS-Army supply support activity (SSA) turn-in process that had resulted in a loss of $1,201,620 in fiscal year 2015. Through the analysis, the LSS project team discovered that turn-in process errors created by Forces Command (FORSCOM) units re- sulted in an avoidable loss of at least $9,686,619 during fiscal year 2015. Such errors make it appear as though units are not eligible to be reimbursed for turned-in items when, in fact, they are.
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