Consider it a sign of the times: A tiny device that fits in your back pocket is fundamentally changing how bank customers behave, as well as how banks invest capital and even how they hire. By 2014, seven in 10 U.S. adults had smartphones. They're radically changing how people shop, communicate, consume news, get around, listen to music-and bank. They're why 39 percent of mobile phone owners with bank accounts use mobile banking, up from 33 percent in 2013 and 29 percent in 2012. And the mobile banking market's not only getting bigger, it's getting more entrenched. The number of people using mobile banking at least once a week climbed to 45 percent from 37 percent two years ago, according to RateWatch. That's why "convenience" is as much about technology as it is about branches.
展开▼
