In April, at ABA's The Great Exchange Conference in Baltimore, Ken Proctor, director of risk management, Brintech, gave a well-attended presentation, Bank Trends in IT Implementation and Risk Management. With sly humor, the straight-talking Proctor offered his take on technology trends. He cited the popularity, among urban banks, of spending on the internet, and noted that, among all banks, spending on branch automation had become a priority. Retaining deposits, attracting new business customers, and boosting productivity with IT remained significant objectives among the community bankers polled in the research Proctor referenced. The consultant also zeroed in on some basic issues about how systems actually get purchased. One key theme: It's important to choose vendors based on how their wares will contribute to business objectives. It's a common-sense message that resonates at a time when C-suite officers are asking middle managers to be especially accountable. Here, we ask Proctor about alignment, risk management, and smart IT planning.
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