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首页> 外文期刊>Australian journal of information systems >A CREDIT UNION CASE STUDY OF THE BUSINESS VALUE OF IS/IT
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A CREDIT UNION CASE STUDY OF THE BUSINESS VALUE OF IS/IT

机译：IS / IT业务价值的信用联合案例研究

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摘要

This paper investigates the business value of IS/IT investments in the Financial Services Sectors (FSS) in Australia using a case study methodology to develop and refine a conceptual model of the relationship between IS/IT investment and organisational performance. The conceptual model has four main components, IS/IT investment, organisational performance, considerations for strategic information systems planning and managerial effectiveness. A case study of a credit union indicates support for components of the conceptual model. Further, the analysis reveals the existence of intermediary factors, operations, product delivery, customer service and staff. It is concluded that directing IS/IT investments to these areas, particularly when it is done in concert, is most likely to have a positive impact on organisational performance. Lastly, debate on the issue of an IS/IT investment threshold and its applicability to organisations is presented.
机译：本文使用案例研究方法研究了IS / IT投资在澳大利亚金融服务部门（FSS）中的商业价值，以开发和完善IS / IT投资与组织绩效之间关系的概念模型。概念模型具有四个主要部分，即IS / IT投资，组织绩效，战略信息系统规划和管理有效性的考虑因素。信用合作社的案例研究表明支持概念模型的各个组成部分。此外，分析揭示了中介因素，运营，产品交付，客户服务和员工的存在。结论是，将IS / IT投资引导到这些领域，尤其是在协调一致的情况下，最有可能对组织绩效产生积极影响。最后，介绍了关于IS / IT投资门槛及其对组织的适用性的辩论。

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