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首页> 外文期刊>Australian Journal of Management >Improving the effectiveness of market-oriented organisation: Empirical evidence from an emerging economy
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Improving the effectiveness of market-oriented organisation: Empirical evidence from an emerging economy

机译:增强市场导向型组织的有效性:来自新兴经济体的经验证据

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摘要

In the context of an emerging market economy, this study examines the mediating role of marketing capabilities on the market orientation (MO)-performance relationship. Specifically, the authors investigate the roles of product innovativeness, customer relationship management (CRM) capability, research and development (R&D) integration and brand management capabilities in the institutionalisation of a MO culture and the implementation of MO behaviours. With data collected from 150 organisations, the authors find that MO behaviour fully mediates the effects of MO culture on product innovativeness and CRM capability, which in turn enhance firm performance. In addition, leadership quality facilitates the effect of MO culture on MO behaviour, and the effects of product innovativeness and CRM capability on firm performance are greater in the presence of R&D-marketing integration and brand management capabilities, respectively.
机译:在新兴市场经济的背景下,本研究考察了营销能力对市场导向(MO)与绩效关系的中介作用。具体来说,作者调查了产品创新,客户关系管理(CRM)能力,研发(R&D)集成和品牌管理能力在MO文化制度化和MO行为实施中的作用。通过从150个组织中收集的数据,作者发现MO行为完全中介了MO文化对产品创新和CRM能力的影响,从而提高了公司绩效。此外,领导素质促进了MO文化对MO行为的影响,并且在存在研发营销整合和品牌管理能力的情况下,产品创新和CRM能力对公司绩效的影响更大。

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