Assessing service quality: satisfying the expectations of library customers, 3rd edition

McCallum Ian

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Assessing service quality: satisfying the expectations of library customers, 3rd edition

机译：评估服务质量：满足图书馆客户的期望，第3版

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来源
《Australian Library Journal》 |2016年第1期|59-59|共1页
作者
McCallum Ian;
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Lib Alive, Hackett, ACT, Australia;

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正文语种 eng
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1. Assessing Service Quality: Satisfying the Expectations of Library Customers (3rd edition) [J] . Virginia Dressler Reference reviews . 2016,第4期

机译：评估服务质量：满足图书馆客户的期望（第3版）
2. HERNON, P., ALTMAN, E., and DUGGAN, R.E. Assessing service quality: Satisfying the expectations of library customers. 3rd Ed. London: Facet. 2015 [J] . Fay Dowding Library Information Research : Research into Practice for Information Library Services . 2016,第123期

机译：P.HERNON，E.ALTMAN和R.E. DUGGAN评估服务质量：满足图书馆客户的期望。第三版伦敦：方面。 2015年
3. Assessing Service Quality: Satisfying the Expectation of Library Customers 3rd Ed [J] . Philip Calvert The Electronic Library . 2015,第5期

机译：评估服务质量：满足图书馆客户的期望第三版
4. Assessment of Quality of Service at the Main Laboratory of the LAB Aimed at Satisfying Internal Customer Needs [C] . S. C. Mukwakungu, E. M. Bakama, A. K. Lumbwe, IEEE International Conference on Industrial Engineering and Engineering Management . 2018

机译：实验室主要实验室旨在满足内部客户需求的服务质量评估
5. Perceived performance and disconfirmation of expectations as measures of customer satisfaction with information services in the academic library. [D] . Maddox-Swan, Ruth. 1998

机译：感知性能和对期望的不肯定作为衡量客户对大学图书馆信息服务满意度的衡量标准。
6. Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service [O] . Jon E. Crossno, Brenda Berkins, Nancy Gotcher, 2001

机译：学术保健图书馆客户服务评估（ACSAHL）：衡量客户服务的工具
7. Assessing Service Quality: Satisfying the Expectations of Library Customers.2nd ed. By Peter Hernon and Ellen Altman. Chicago: American Library Association, 2010. 206 pp. US$65.00 soft cover ISBN9780838910214 (available from Inbooks) [O] . Philip Calvert 2011

机译：评估服务质量：满足图书馆客户的期望.2。由Peter Hernon和Ellen Altman。芝加哥：美国图书馆协会，2010年.206 PP。US $ 65.00软封面ISBN9780838910214（可从Inbooks）

Assessing service quality: satisfying the expectations of library customers, 3rd edition

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