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Vehicle air conditioning: What to do when a customer comes in with a contaminated system

机译：车辆空调：客户进来的系统受污染时该怎么办

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摘要

Seems that we hear this question every day at the Mobile Air Conditioning Society (MACS) office and in training classes: "What can I do when a customer comes in with a vehicle I know or suspect is contaminated?". Even if your shop doesn't specialise in auto A/C, you have two simple options: 1. Turn the customer away. Tell them you don't want to touch an A/C system with known or unknown contaminates and send them on their way. Perhaps some other shop in your area is willing to handle the business. 2. Explain the problem to the customer. Tell him/her you can fix it. Not many shops like to turn away business, so instead of turning the customer away because you don't want to get involved with the hassle of handling contaminated refrigerant, why not turn this into a business opportunity?
机译：似乎我们每天在移动空调协会（MACS）的办公室和培训班上都听到这个问题：“当客户带着我知道或怀疑的车辆被污染时，我该怎么办？”即使您的商店不擅长自动空调，您也有两个简单的选择：1.拒绝客户。告诉他们您不想接触带有已知或未知污染物的A / C系统，并按他们的方式发送。也许您所在地区的其他商店愿意处理这项业务。 2.向客户解释问题。告诉他/她您可以修复它。没有多少商店喜欢拒绝营业，所以与其说是因为您不想卷入处理受污染的制冷剂的麻烦而拒绝顾客，不如把它变成商机吗？

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