I was recently speaking with DeLee Powell, the second-generation owner of Baker's Collision Repair in Mansfield, Ohio, and I knew I needed to start my next column with one of the things she said. DeLee has experience shepherding her business through some challenging times. Her first year of owning the business began just months prior to 9/11, for example, and Ohio was among the hardest-hit states in the Great Recession of 2007-2009. So now with the economic challenges the country faces, DeLee has a core belief that I think shop owners need to hear.
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