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KM-oriented business process reengineering for construction firms

机译：面向知识管理的建筑公司业务流程再造

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摘要

This study develops a KM-oriented BPR model by combining Knowledge Management (KM) with Business Process Reengineering (BPR). In addition to improving weak/complicated processes in construction firms, this integrated model merges KM on routine process operations, and therefore enhances business competitiveness and promotes company innovativeness. This study developed and represented business processes based on a modified Architecture of Integrated Information System (ARIS). Furthermore, this study pioneered the application of single- and double-loop KM learning to analyze business operation processes, allowing process effectiveness and service gaps to be identified via the knowledge/activity/process-target Achievement Matrix and Knowledge-Life-Cycle constructing sheet. A KM-oriented process was then redesigned and developed based on process analysis results. The research possibilities were identified and tested by validating the model using a real case study. This study establishes a new direction for future KM-oriented process reengineering research.
机译：本研究通过将知识管理（KM）与业务流程再造（BPR）相结合，开发了一个面向KM的BPR模型。除了改善建筑公司的薄弱/复杂流程外，该集成模型还将KM与常规流程操作相结合，从而增强了业务竞争力并提高了公司的创新能力。这项研究基于改进的集成信息系统体系结构（ARIS）开发并表示了业务流程。此外，本研究率先将单环和双环KM学习应用于分析业务运营流程，从而可以通过知识/活动/流程目标成就矩阵和知识生命周期构造表来识别流程有效性和服务差距。然后根据过程分析结果重新设计和开发了一个面向KM的过程。通过使用实际案例研究验证模型，确定并测试了研究可能性。该研究为今后面向知识管理的流程再造研究建立了新的方向。

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