Often it is not what you say, but how you say it that counts. The success or fail-ure of any relationship depends on the conversational signals such as voice level, pitch, or timing." Your "at work" communication sets the tone for your work relationships, says Dr. Deborah Tannen, communication expert and professor of linguistics at Georgetown University, and author of You Just Don't Understand: Women and Men in Conversation. Without reminders and some training, communications can go south pretty quickly.
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