CSeries customers assembled here by Bombardier to talk up the aircraft say they are comfortable with the program's progress so far, as the company aims for a first flight by the end of this month. "On performance and timing, we are very confident we will get what we contracted for when it is wanted," says Nico Buch-holz, Lufthansa executive vice president for group fleet management. Lufthansa has 30 110-seat CS100s on firm order for subsidiary Swiss. "We will receive our first aircraft at the end of 2015 and already we are involved in planning for product support to a level we have not seen before," says Martin Gauss, president and CEO of AirBaltic, which has 10 135-160-seat CS300s on firm order. AirBaltic operates Bombardier Q400s-an aircraft which had a troublesome service introduction in the early 2000s-"and we see a big change with the CSeries when it comes to customer support ideas," he says.
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