The most striking aspect of Delta CEO Richard Anderson's office is, well, how unremarkable it is: The room is devoid of the knickknacks and photos that seem to abound in most executive offices. There are not even many work papers-just a few of the most important folders-and the bookcases across the far wall are so bare that I ask, on the way out from my interview, whether he has just moved in. Anderson, it turns out, just does not like clutter, and my question prompts him to call me back to his desk to show me the most remarkable thing of all: his e-mail inbox, with only 10 messages in it.
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