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Librarians at the Bounds of Rationality: How Bounded Rationality Can Help Us Help Others

机译:图书馆员处在理性的境界:有限的理性如何帮助我们帮助他人

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"Bounded rationality" is a concept used in the social sciences to help identify and predict how individuals make decisions. An offshoot of rational choice theory, bounded rationality accounts for the fact that completely rational decisions are not feasible in practice and states that individuals use heuristics, or rules based on past experiences and information, to make decisions. The disciplinary home of bounded rationality is behavioral economics, but this concept is becoming more popular in other branches of the social sciences to help explain and predict human behavior. We can benefit from looking at librarianship from the perspective of bounded rationality, which has been done infrequently in our professional literature. Bounded rationality can explain how our users create heuristic shortcuts to simplify the decision-making process and deal with the multitude of choices and information available. If we can understand and harness these heuristics, we will better understand how our users make decisions and better determine how we can assist them. Moreover, librarians could also be said to make decisions using bounded rationality. Tasks such as collection development and the reference interview involve the use of heuristics on our part to process all the information we have available to us. Becoming aware of this process can provide for a more mindful and efficient way of making choices. This concept article will describe bounded rationality, apply bounded rationality to aspects of library service, and discuss the possible use of the concept as an assessment tool for our services.
机译:“有限理性”是社会科学中用来帮助识别和预测个人决策方式的概念。理性选择理论的一个分支,有限理性解释了一个事实,即完全理性的决策在实践中是不可行的,并指出个人使用试探法或基于过去经验和信息的规则来做出决策。有限理性的学科家是行为经济学,但是这个概念在社会科学的其他分支中正变得越来越流行,以帮助解释和预测人类行为。我们可以从有限理性的角度来看图书馆学,这在我们的专业文献中很少出现。有限的理性可以解释我们的用户如何创建启发式快捷方式,以简化决策过程并处理众多选择和可用信息。如果我们能够理解和利用这些启发式方法,那么我们将更好地了解我们的用户如何制定决策,并更好地确定我们如何为他们提供帮助。此外,也可以说图书馆员使用有限的理性来做决定。诸如馆藏开发和参考采访之类的任务涉及使用启发式方法来处理我们可获得的所有信息。意识到这一过程可以提供一种更明智,更有效的选择方法。本概念文章将描述有限理性,将有限理性应用于图书馆服务的各个方面,并讨论将该概念用作我们服务评估工具的可能性。

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