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Continuance use intention of enterprise instant messaging: a knowledge management perspective

机译:企业即时消息的连续使用意图:知识管理的观点

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Instant messaging has been widely utilised by a variety of types of organisations to improve the efficiency and effectiveness of internal communication and knowledge management (KM). To date, though, the continuance use of enterprise instant messaging (EIM) and its impact on KM outcomes have not been well understood in both academia and practice. This paper uses the decomposed theory of planned behaviour to explore factors that influence continual usage of EIM applications within organisations, as well as the impact of the continuance use decisions on knowledge creation, transfer, and retention within organisations. Our results are useful in developing guidelines and strategies to increase the likelihood of the continuance use of EIM and to improve the potential outcome of its use within organisations.
机译:即时消息已被各种类型的组织广泛使用,以提高内部通信和知识管理(KM)的效率和效力。但是,迄今为止,学术界和实践都尚未很好地理解企业即时消息(EIM)的继续使用及其对KM结果的影响。本文使用计划行为的分解理论来探讨影响组织内部EIM应用程序的连续使用的因素,以及持续使用决策对组织内部知识创造,转移和保留的影响。我们的结果对于制定指导原则和策略很有用,以增加继续使用EIM的可能性,并改善组织内部使用EIM的潜在结果。

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