• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Benchmarking >The mediating effect of job satisfaction on the relationship between organizational culture and knowledge management in Jordanian banking sector
【24h】

The mediating effect of job satisfaction on the relationship between organizational culture and knowledge management in Jordanian banking sector

机译：工作满意度对约旦银行业组织文化与知识管理之间关系的中介作用

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Purpose - The purpose of this paper is to examine the positive effect of organizational culture on knowledge management (KM) by clarifying the mediating effect of job satisfaction on the banking sector in Jordan. The study was conducted on Jordanian banks to develop the organizational culture concept to be reflected in the bank activities. The population of this study consists of junior and senior customer service and administrative employees working at Jordanian banks in Jordan. Design/methodology/approach - The sample of this research is purposive one because the research cannot get a list containing names of customer service employees for privacy reasons. Various statistical tests were employed to test the research hypotheses. The study utilized two statistical packages - Statistical Package for Social Sciences (SPSS) and SPSS-AMOS - for analyzing the data. Findings - The development of organizational culture at banks in Jordan is still not stable and efficient This may be affected by the management style and teamwork spirit in Jordan and other factors related to bank culture and how it will be reflected in customer service. The creation and application of KM at banks in Jordan is still modest Knowledge is mainly shared internally within the bank with little efforts dedicated to soliciting knowledge from the external environment including customers. The job satisfaction at banks in Jordan is still modest Originality/value - The purpose of this study is to investigate how the organizational culture can improve job satisfaction for efficient work knowledge. The relationship between organizational culture and KM of organizational members is developed and analyzed herein by proposing a mediating role of job satisfaction. Few research papers have focused on job satisfaction and its mechanism contributing to individual effectiveness in the Jordanian market, and many ignored the benefits of KM and value of culture in many sectors.
机译：目的-本文的目的是通过阐明工作满意度对约旦银行业的中介作用，研究组织文化对知识管理（KM）的积极影响。该研究是针对约旦的银行进行的，旨在发展组织文化概念以反映在银行活动中。这项研究的人群包括在约旦的约旦银行工作的初级和高级客户服务以及行政员工。设计/方法/方法-此研究的示例是有目的的，因为出于隐私原因，该研究无法获得包含客户服务员工姓名的列表。各种统计检验被用来检验研究假设。该研究利用了两个统计软件包-社会科学统计软件包（SPSS）和SPSS-AMOS-来分析数据。调查结果-约旦银行组织文化的发展仍然不稳定和高效。这可能会受到约旦银行的管理风格和团队合作精神以及与银行文化有关的其他因素以及如何在客户服务中体现出来的影响。在约旦的银行中，知识管理的创建和应用仍然很少，知识主要在银行内部共享，而很少致力于从包括客户在内的外部环境中获取知识。约旦银行的工作满意度仍然是不高的原创性/价值-这项研究的目的是调查组织文化如何提高工作满意度，从而获得有效的工作知识。本文通过提出工作满意度的中介作用来发展和分析组织文化与组织成员的知识管理之间的关系。很少有研究论文关注工作满意度及其机制对约旦市场中的个人有效性作出贡献，许多论文忽略了知识管理的好处和文化在许多领域的价值。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号