It really depends on what the consumer is getting for their money. A Necessary Move » In 1997, I began charging for estimates in my shops, a move that was born out of necessity. Whenever we prepared damage/repair assessments, we were extremely thorough and accurate. As a result, it often took us a substantial amount of time to prepare them. With today's technology, the need for researching OEM procedures is growing, and a truly accurate damage assessment can be even more time-consuming than in years past.
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