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UTILITIES INCREASINGLY USE INTERNET TO ENHANCE CUSTOMER CARE

机译：公用事业越来越多地使用互联网来增强客户关怀

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摘要

Canadian utility Nova Scotia Power is one of many utilities that are meeting customer needs by providing online access to financial accounts. The rest of the high-tech world has long become accustomed to the changing needs of a new generation, while utilities are only now taking advantage of the Internet for customer care needs. They have just realized the importance of adopting online customer care and Internet best practices. As this trend increases, utilities are finding it necessary to get up to speed with this new generation of clientele who are accustomed to paying bills online, accessing 24-hour customer support and a host of other online options - purchasing, accessing bank accounts and paying their phone bills.
机译：加拿大公用事业公司Nova Scotia Power是通过提供对财务帐户的在线访问来满足客户需求的众多公用事业之一。高科技界的其他部分早已习惯了新一代不断变化的需求，而公用事业现在才利用Internet来满足客户服务需求。他们刚刚意识到采用在线客户服务和Internet最佳实践的重要性。随着这一趋势的增加，公用事业公司发现有必要与这种习惯于在线支付账单，获得24小时客户支持以及许多其他在线选项的新一代客户同步，这些选项包括：购买，访问银行帐户和付款他们的电话费。

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