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Housekeeping by Design: Hotels and Labor

机译：按设计进行的客房清洁：酒店和人工

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Many cultural commentators and scholars have remarked on the transitional social status of staying in a hotel. Guests escape the mundane responsibilities of their own households to occupy a liminal space designed for comfort and ease. The labor that creates this comfort is expected to be invisible, particularly the "back of the house" work of cleaning and maintenance. Housekeeping by Design: Hotels and Labor by David Brody, an associate professor of design studies at Parsons School of Design, offers an ambitious study of how hotel interior design impacts the work of housekeeping. Brody states that he wants to expand the field of design studies to include not just industry professionals and their work, but the "service design" or workflow of a designed space as experienced by a variety of users. He makes a compelling case for the impact of both the physical and service design of a hotel on its workers, particularly the housekeepers who occupy the lowest rung of the labor hierarchy. Reading this book during two different stays in large chain hotels, I found myself particularly conscious of both the design features provided for my benefit and their possible impact on the workflow of the hotel housekeeping staff. While familiar with the historical role of the hotel maid and their continued struggle in the contemporary labor market, Brody's unusual book—part memoir, part neo-Marxist analysis—caused me to see more clearly the potential impact of contemporary hotel interiors on the work- ers responsible for cleaning and maintaining them.
机译：许多文化评论家和学者谈到了住在酒店的过渡性社会地位。宾客逃脱了自己家庭的繁琐责任，只能居住在为舒适和放松而设计的门廊空间中。期望产生这种舒适感的劳动是看不见的，尤其是清洁和维护的“房屋后部”工作。帕森斯设计学院设计研究副教授戴维·布罗迪（David Brody）的《设计家政：酒店与劳动》对酒店室内设计如何影响家政工作进行了宏伟的研究。布罗迪表示，他希望扩展设计研究的领域，不仅包括行业专业人士及其工作，还包括各种用户所体验的“服务设计”或设计空间的工作流程。他提出了一个令人信服的论据，说明了酒店的物理设计和服务设计对员工的影响，尤其是占据最低层级劳动力的管家。在大型连锁酒店的两次不同逗留期间阅读本书时，我发现自己特别了解提供的设计功能以及它们对酒店客房服务人员工作流程的可能影响。布罗迪（Brody）熟悉酒店女佣的历史角色以及他们在当代劳动力市场上的持续挣扎，但他那本不寻常的书（部分是回忆录，一部分是新马克思主义的分析书）使我更加清楚地看到了当代酒店内部装饰对工作的潜在影响，负责清洁和维护人员。

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