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Opportunities and Challenges for Process Mining in Organizations: Results of a Delphi Study

机译：组织过程挖掘的机遇和挑战：Delphi研究的结果

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摘要

Process mining is an active research domain and has been applied to understand and improve business processes. While significant research has been conducted on the development and improvement of algorithms, evidence on the application of process mining in organizations has been far more limited. In particular, there is limited understanding of the opportunities and challenges of using process mining in organizations. Such an understanding has the potential to guide research by highlighting barriers for process mining adoption and, thus, can contribute to successful process mining initiatives in practice. In this respect, the paper provides a holistic view of opportunities and challenges for process mining in organizations identified in a Delphi study with 40 international experts from academia and industry. Besides proposing a set of 30 opportunities and 32 challenges, the paper conveys insights into the comparative relevance of individual items, as well as differences in the perceived relevance between academics and practitioners. Therefore, the study contributes to the future development of process mining, both as a research field and regarding its application in organizations.
机译：流程挖掘是一个活跃的研究领域，已应用于理解和改善业务流程。虽然对算法的开发和改进进行了重大研究，但有关在组织中挖掘的应用的证据已经更有限。特别是，有限地了解在组织中使用流程挖掘的机会和挑战。这样的理解有可能通过突出流程采矿的障碍来指导研究，从而有助于在实践中取得成功的过程挖掘倡议。在这方面，本文为在Delphi研究中确定的组织中的工艺挖掘的机会和挑战提供了整体观点，并从学术界和工业40名国际专家组。除了提出一套30个机会和32个挑战之外，该论文还传达了对各种物品的比较相关性的见解，以及学者和从业者之间的感知相关性的差异。因此，该研究有助于未来的流程挖掘发展，既是研究领域，也有助于其在组织中的应用。

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