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Recombinant Service Systems Engineering

机译：重组服务系统工程

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摘要

Although many methods have been proposed for engineering service systems and customer solutions, most of these approaches give little consideration to recombinant service innovation. Recombinant innovation refers to reusing and integrating resources that were previously unconnected. In an age of networked products and data, we can expect that many service innovations will be based on adding, dissociating, and associating existing value propositions by accessing internal and external resources instead of designing them from scratch. The purpose of this paper is to identify if current service engineering approaches account for the mechanisms of recombinant innovation and to design a method for recombinant service systems engineering. In a conceptual analysis of 24 service engineering methods, the study identified that most methods (1) focus on designing value propositions instead of service systems, (2) view service independent of physical goods, (3) are either linear or iterative instead of agile, and (4) do not sufficiently address the mechanisms of recombinant innovation. The paper discusses how these deficiencies can be remedied and designs a revised service systems engineering approach that reorganizes service engineering processes according to four design principles. The method is demonstrated with the recombinant design of a service system for predictive maintenance of agricultural machines.
机译：尽管已经提出了许多用于工程服务系统和客户解决方案的方法，但是这些方法大多数都很少考虑重组服务的创新。重组创新是指重用和集成以前未连接的资源。在网络产品和数据时代，我们可以预期，许多服务创新将基于通过访问内部和外部资源而不是从头开始设计，添加，分离和关联现有的价值主张。本文的目的是确定当前的服务工程方法是否考虑了重组创新的机制，并设计了一种用于重组服务系统工程的方法。在对24种服务工程方法的概念分析中，研究发现，大多数方法（1）专注于设计价值主张而不是服务系统；（2）认为服务与实物无关，（3）是线性的或迭代的，而不是敏捷的（4）并未充分解决重组创新的机制。本文讨论了如何纠正这些缺陷，并设计了一种修订的服务系统工程方法，该方法根据四个设计原则重新组织了服务工程过程。通过对农业机械进行预测性维护的服务系统的重组设计证明了该方法。

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