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首页> 外文期刊>Business Information Review >One door closes, another opens: Surviving and thriving through organizational restructure by ensuring knowledge continuity
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One door closes, another opens: Surviving and thriving through organizational restructure by ensuring knowledge continuity

机译：一扇门关上，另一扇门打开：通过确保知识连续性，通过组织重组生存和发展

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摘要

Since the 2001 formation of the NHS Modernisation Agency, service improvement organizations in the NHS have regularly faced organizational restructure. Through successive restructures, there has been a growing awareness of the need to preserve organizational memory. In 2015, faced with the largest upheaval in NHS service improvement history, one knowledge team took steps to enable ‘knowledge continuity’ – the process of capturing organizational memory as one organization closes and transferring it to a successor organization. This article outlines the actions the team took to capture and migrate a wealth of NHS service improvement knowledge content and their actions to reconfigure the content for its new organizational home. The team selected and tagged content that aligned to business priority and enabled user access through the development of a SharePoint-based knowledge hub. With the necessary actions to secure knowledge continuity achieved, the knowledge team redefined its role, building a 5Cs knowledge service of content, curate, collaborate, consultancy and capability. The article concludes by looking positively towards the future and outlining lessons learned. With new knowledge products and an external improvement hub, and working more closely than ever before with their stakeholders, the knowledge team have not only survived organizational restructure but have begun to thrive.
机译：自2001年NHS现代化机构成立以来，NHS中的服务改善组织经常面临组织重组。通过连续的重组，人们越来越意识到保持组织记忆的必要性。 2015年，面对NHS服务改进历史上最大的动荡，一个知识团队采取了步骤来实现“知识连续性”，即在一个组织关闭时捕获组织记忆并将其转移给后续组织的过程。本文概述了团队为捕获和迁移大量NHS服务改进知识内容而采取的行动，以及为新的组织机构重新配置内容的行动。团队选择并标记了与业务优先级相匹配的内容，并通过基于SharePoint的知识中心的开发来使用户能够访问。通过采取必要的措施来确保知识的连续性，知识团队重新定义了其角色，构建了内容，策划，协作，咨询和能力的5C知识服务。本文的结尾是对未来充满信心，并总结了经验教训。有了新的知识产品和外部改进中心，与利益相关者的合作比以往任何时候都更加紧密，知识团队不仅在组织结构调整中幸存下来，而且也开始蓬勃发展。

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