As you've likely discovered from interactions at your local grocery or drugstore, employee-customer relations are a bit strained. Making someone at an establishment feel welcome when both parties have half their face covered isn't an innate skill. Employees need to be taught how to do this successfully, says Richard Delany, president of the Old Edwards Inn and Spa in Highlands, N.C., about a three-hour drive from Atlanta and Charlotte. A small Covid-19 cluster among the staff led to a few cancellations when the hotel reopened in May, but now business is booming. "We feel really good about the safety procedures we put in place," Delany says. Here are edited excerpts from a late-July conversation he had with Arianne Cohen.
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机译：由于您可能发现当地杂货店或药房的互动，员工 - 客户关系有点紧张。让某人在建立时感到欢迎，双方都有一半的脸部覆盖而不是天生的技能。 Richard Delany是，旧Edwards Inn in Highlands，N.C.的Spa总裁Richard Delany表示，距离亚特兰大和夏洛特有三小时车程，Richard Delany表示，员工如何成功地完成这一点。当酒店在5月重新开放时，工作人员中的一个小Covid-19集群导致了一些取消，但现在业务正在蓬勃发展。 “我们对我们到位的安全程序感到非常善良，”Delany说。这里是从7月底谈话的摘录，他与Arianne Cohen一起进行。
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