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Connecting Crisis Communication Theory and Canadian Communication Research

机译：连接危机通信理论和加拿大通信研究

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摘要

The COVID-19 pandemic placed a spotlight, unlike any other crisis in recent memory, on the important and challenging public role of the crisis communicator. This work is difficult in the heat of a pandemic, with situations and information changing daily, and some crisis communicators succeeded and some failed. Effective crisis communicators of all types-politicians, corporate leaders, and doctors-warned people about the dangers of the new coronavirus, provided instructions on how to limit its damage, and published statistics of the prevalence of the virus in the community. Spreading crisis communication messages was not limited to professionals: everyone seemed to be doing crisis communication work, even ordinary social media users simply retweet-ing the recommendations to wash hands and wear masks. Failures in crisis communication involved slow responses and the circulation of misinformatioa The four articles in this special issue on Canadian crisis communication research were written before the pandemic. Yet the authors cover topics in healthcare, communication technology, and politics that are directly relevant to the challenges of doing COVID-19 crisis communication.
机译：Covid-19 Pandemice放置了一个聚光灯，与近期记忆中的任何其他危机不同，对危机沟通者的重要和挑战公共作用。这项工作在大流行的热量中很难，有情况和信息日常不断变化，一些危机沟通者成功，有些失败。所有类型政治家，企业领导者和医生的有效危机者 - 警告人们关于新冠心病群体的危险，提供了有关如何限制其损害的指示，并公布了社区病毒患病率的统计数据。传播危机沟通信息不仅限于专业人士：每个人似乎都在做危机沟通工作，甚至普通的社交媒体用户甚至只是转发洗手和戴面具的建议。危机沟通的失败涉及缓慢的回应，误区的流通在加拿大危机通信研究中的这一特殊问题中的四篇文章是在大流行之前写的。然而，作者涵盖了与挑战Covid-19危机沟通的挑战直接相关的医疗保健，通信技术和政治的主题。

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