Staples. Wal-Mart. The former Thrifty-Payless. Market leaders who unfortunately have had exposure to events that take the bloom off their retail performance. The common thread has been the glare of publicity, and even lawsuits, surrounding liaisons between managers and associates. John Farr, president of the Power Group of West Des Moines, Iowa, a retail industry management training firm, draws on his 35 years of retailing experience and masters degree in Human Resource Management to provide some perspective on the sensitive issue of employee/manager relations.
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