Taking Care Of Business

Beth Mauro

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Taking Care Of Business

机译：照顾生意

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Customers are mad, and they are taking their complaints to the street. Their streets, that is, looking for what's been coined "psychic currency" or nonmonetary compensation for frustration that emerges from poor customer service. A new survey conducted by the Customer Care Alliance says many Americans (46 percent) believe that the quality of customer care—service received before, during and after buying products or services—has gotten worse in the last year.

机译：顾客很生气，他们把抱怨带到大街上。他们的街道，就是寻找因不良客户服务而产生的挫败感而创造的“精神货币”或非货币补偿。客户服务联盟（Customer Care Alliance）进行的一项新调查显示，许多美国人（46％）认为，客户服务的质量（在购买产品或服务之前，期间和之后所获得的服务）在去年变得越来越差。

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《CNA》 |2006年第746期|p.1012|共2页
作者
Beth Mauro;
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中图分类服装工业、制鞋工业;
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Taking Care Of Business

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