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The Influence of Emotional Support Quality on Advice Evaluation and Outcomes

机译:情绪支持质量对建议评价和结果的影响

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This study extends theories of advice and emotional support by examining how emotionalrnsupport provided during an interaction influences the evaluation of advice received duringrnthat interaction. Participants (n = 228) discussed a current problem with a friend, completingrnmeasures of advisor characteristics prior to the interaction, and assessments of advicernmessages and outcomes immediately after. Transcripts were coded for the quality (verbalrnperson centeredness) of emotional support provided. Emotional support quality influencedrnadvice outcomes through recipients’ perceptions of advice politeness and content. The findings recommend improvements to theory and research on advice, emotional support, and supportiverninteraction.
机译:这项研究通过研究互动过程中提供的情感支持如何影响互动过程中收到的建议的评估,扩展了咨询和情感支持的理论。参与者(n = 228)与朋友讨论了当前的问题,在互动之前完成了顾问特征的度量,并在评估之后立即评估了顾问消息和结果。抄本是根据提供的情感支持的质量(以语言人为中心)进行编码的。情感支持质量通过接收者对建议的礼貌和内容的感知影响建议的结果。研究结果建议对建议,情感支持和支持性互动的理论和研究进行改进。

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