Computer-Mediated Coping: Exploring the Qualityof Supportive Communication in an OnlineDiscussion Forum for Individuals Who Are Copingwith Racial Discrimination

Lisa K. Hanasono; Fan Yang

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Computer-Mediated Coping: Exploring the Qualityof Supportive Communication in an OnlineDiscussion Forum for Individuals Who Are Copingwith Racial Discrimination

机译：计算机介导的应对：在一个在线讨论论坛中，针对应对种族歧视的个人，探讨支持性交流的质量

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Coping with racial discrimination can be a complex and challenging endeavor, because individuals often feel powerless and stigmatized. Social support can help people cope more effectively with racial discrimination. This study examines the type and quality of supportive communication in an online forum for people who have experienced racial discrimination by examining messages’ person centeredness and facework. A total of 1,203 messages from an online support forum were coded for support type, person centeredness, and facework features. Despite the sheer volume of support, most messages were only moderately person centered, and most advice messages did not adequately attend to targets’ negative face. Our findings uncover some of the benefits and limitations of online social support, and we discuss implications for online forum moderators and participants.

机译：应对种族歧视可能是一项复杂而具有挑战性的工作，因为个人常常会感到无能为力和被污名化。社会支持可以帮助人们更有效地应对种族歧视。这项研究通过检查信息的人格中心和面部表情，在一个在线论坛中检查了遭受种族歧视的人的在线支持的类型和质量。来自在线支持论坛的总共1,203条消息被编码为支持类型，以人为中心和面部表情功能。尽管获得了巨大的支持，但大多数消息只是以人为中心，大多数建议消息并未充分注意目标的负面表情。我们的发现揭示了在线社会支持的一些好处和局限性，并且我们讨论了对在线论坛主持人和参与者的影响。

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来源
《Communication Quarterly》 |2016年第4期|369-389|共21页
作者
Lisa K. Hanasono; Fan Yang;
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作者单位

Department of Communication, Bowling Green State University, 302 West Hall, Bowling Green, OH 43403.;

the College of Communications at Pennsylvania State University;

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收录信息美国《科学引文索引》(SCI);美国《工程索引》(EI);美国《生物学医学文摘》(MEDLINE);美国《化学文摘》(CA);
原文格式 PDF
正文语种 eng
中图分类
关键词
Computer-Mediated Communication; Interpersonal Communication; Race; Social Support;

机译：计算机介导的通讯;人际沟通;种族;社会支持;

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机译：感知种族歧视和与种族歧视有关的压力：调查心理特征与感知歧视的关系以及应对策略的调节作用

Computer-Mediated Coping: Exploring the Qualityof Supportive Communication in an OnlineDiscussion Forum for Individuals Who Are Copingwith Racial Discrimination

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