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首页> 外文期刊>IEEE Communications Magazine >Three keys to developing and integrating telecommunications service management systems
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Three keys to developing and integrating telecommunications service management systems

机译：开发和集成电信服务管理系统的三个关键

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摘要

With the deregulation of the telecommunication industry in Europe and the United States, communication and information services (e.g., multimedia entertainment services, educational services) are being increasingly delivered across value chains of network, service, and value-added service providers. The benefit of such interoperable services is the provision of "one-stop shopping" in which "tailored" services are delivered without their customers dealing with the multiplicity of underlying telecommunication services and network providers. The difficulty with such delivery chains is the complexity of managing these services across the different provider organizations (i.e., across both administrative and technological domains). These difficulties include achieving an understanding of business process across the organizations and the heterogeneity of the components to be (re)used to support these business processes in the organizations. This article examines three crucial elements in ensuring successful and flexible development of such service management systems-namely, a development process which is customized to support management system component development and component reuse; the development of business models capable of representing the underlying business processes for these systems; and an integration strategy designed to assist the flexible and timely cooperation of these management components both within a single organization (single administrative domain) as well as across organizations (multidomain).
机译：随着欧洲和美国电信业的放松管制，通信和信息服务（例如，多媒体娱乐服务，教育服务）正越来越多地在网络，服务和增值服务提供商的价值链中交付。这种可互操作的服务的好处是提供了“一站式购物”，在这种“一站式购物”中，交付了“量身定制”的服务，而其客户却没有处理基础电信服务和网络提供商的多样性。这种传送链的困难在于跨不同提供商组织（即跨行政和技术领域）管理这些服务的复杂性。这些困难包括了解组织内的业务流程以及要（重新）用于支持组织内这些业务流程的组件的异构性。本文研究了确保成功，灵活地开发此类服务管理系统的三个关键要素，即为支持管理系统组件开发和组件重用而定制的开发过程；开发能够代表这些系统的基础业务流程的业务模型；以及旨在帮助在单个组织（单个管理域）内以及跨组织（多域）内这些管理组件进行灵活及时的协作的集成策略。

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