Consumer active

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Consumer active

机译：消费者活跃

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I bought a Samsung oven in November 2019 from a local retailer, which came with a five-year warranty. When it began exhibiting problems in February this year, I contacted Samsung, who sent an engineer to fix it, but I've now had five failed repairs for different problems. Samsung refused a replacement, only offering yet another repair. Does the Consumer Rights Act (CRA) not cover me because I went directly to the manufacturer, not the retailer? Yes, the CRA does cover Howard, but not against Samsung. Howard's contract for the oven is with the retailer, which he hasn't informed of the problems. This is crucial, because the CRA's one-repair rule applies only to retailers. It means the retailer has still to attempt its one repair allowed by law.

机译：我于2019年11月买了一家三星烤箱，来自当地零售商，举办了五年的保修。当它在今年2月开始展示出现问题时，我联系了三星，他发送了一名工程师来解决它，但我现在有五个失败的修复了不同的问题。三星拒绝替代品，只提供另一种修复。消费者权利法案（CRA）是否没有覆盖我，因为我直接到制造商，而不是零售商？是的，CRA确实覆盖了霍华德，而不是三星。霍华德的烤箱合同与零售商合同，他没有告知这些问题。这是至关重要的，因为CRA的一维修规则仅适用于零售商。这意味着零售商仍然仍然尝试允许法律允许的维修。

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《Personal Computer World》 |2020年第583期|14-15|共2页
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