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Making the Case for Creating an IT Service Catalog

机译：创建IT服务目录的依据

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摘要

Over the past several years, nearly everything written about IT service management mentions the need for a service catalog. Although the concept of service catalogs has been around for a long time, IT service management specialists lately have been focusing on it almost as if they had found the Holy Grail. Nevertheless, the service catalog is, in fact, a foundational element of IT service mangement. Organizations looking to implement best practices in their delivery of IT services, therefore, should ensure that all stakeholders have a basic understanding of this important concept. This report explains the concepts of the IT service catalog and why it is an essential part of IT service management. We conclude with practical recommendations for getting top management support behind implementation of a service catalog.
机译：在过去的几年中，几乎所有有关IT服务管理的文章都提到了对服务目录的需求。尽管服务目录的概念已经存在了很长时间，但是最近，IT服务管理专家一直将重点放在它上面，就好像他们找到了圣杯一样。但是，服务目录实际上是IT服务管理的基础元素。因此，希望在其IT服务交付中实施最佳实践的组织应确保所有利益相关者对这一重要概念有基本的了解。该报告解释了IT服务目录的概念以及为什么它是IT服务管理的重要组成部分。我们以实用的建议作为结束，以获取在实施服务目录后获得高层管理人员的支持。

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