Continuity of services was a key factor when Leeds Learning Network, a filtered internet service provider for more than 400 schools, libraries and learning centres around Leeds, decided to use a managed service provider. Patrick Kirk, lifelong learning infrastructure manager at Leeds City Council, said, "We were looking for somebody who understood the impact of systems failing in an education environment. If you have a problem for just five minutes at the start of lesson time it can have an impact on 3,000 classes. About half of teachers would try again, but the others would not log on for the rest of the lesson."
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