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Psychosocial functions of social media usage in a disaster situation: A multi-methodological approach

机译：灾害情况下社交媒体使用的社会心理功能：一种多方法论方法

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摘要

Disasters are unexpected events that can affect a great number of individuals physically and psychologically. While previous research identified the Internet and especially social media as crucial platforms for information and communication in such situations, the psychological perspective on disaster-related functions of social media is still underrepresented. Building on motivation and emotion theories, this work uses a multi-methodological approach to holistically assess the individual's motives that underlay social media usage in the context of the human stampede at the Love Parade 2010. The results of a content analysis of postings in social networking site groups (N = 5970), qualitative interviews (N = 10), and an online survey (N = 171) delineate social media not only as a means for verifying the well-being of loved ones but also as appropriate spaces for social sharing of emotions and pursuing empathic concerns. Moreover, social media have been found to provide psychological benefits for users: The more individuals actively engaged in social media communication, the more they felt emotionally relieved and as a part of a like-minded community. These findings extend prior knowledge with regard to processes of emotion regulation that accompany social media communication in non-routine situations.
机译：灾难是意料之外的事件，可能会影响许多人的身心。尽管先前的研究将互联网（尤其是社交媒体）确定为在这种情况下进行信息和交流的重要平台，但人们对社交媒体与灾难相关的功能的心理学观点仍然不足。在动机和情感理论的基础上，这项工作采用了一种多方法论的方法来全面评估个人的动机，这些动机是在“ 2010年爱情大游行”中踩踏人群的基础上社交媒体使用的基础。对社交网络中的帖子进行内容分析的结果站点组（N = 5970），定性访谈（N = 10）和在线调查（N = 171）描绘了社交媒体，不仅将其作为验证亲人幸福的一种手段，而且是社交共享的适当空间情绪和追求移情的关注。此外，已经发现社交媒体可以为用户提供心理上的好处：积极参与社交媒体交流的个人越多，他们在情绪上的放松就越容易，并成为志趣相投的社区的一部分。这些发现扩展了在非常规情况下伴随社交媒体交流的情绪调节过程的先验知识。

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