Employee monitoring software is an amazingly useful, yet somewhat awkward technology. It can help your IT department weed out your worst time-wasters and layabouts - and even those who are sharing your corporate secrets. But while you may need to keep an eye on your employees, no IT or HR manager has the time to monitor the thousands of keystrokes that happen in a given work day across a busy network. As a result, organizations that decide to "get tracking" have to make a few tough choices right off. Do you want a product that logs all keystrokes for later review? Do you want software that blocks Web sites and e-mail containing specific words or phrases? Or will you choose something more comprehensive that pushes reports to managers, allowing them to act on their suspicions to snare problem users? The basic programs are cheaper, but they also require a bigger time commitment on the part of the IT or HR department. The solutions that can generate comprehensive reports can be more complex and costly.
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