Developed by the U.K.'s Office of Government Commerce for British agencies, ITIL has been widely adopted by European organizations. ITLI. VERSION 2, published in 2001, is what most organizations with ITIL projects are currently using. ITIL v2 comes in a set of eight books: Business Perspective (two volumes). Service Support, Service Delivery, Security Management, Application Management, Infrastructure Management and Planning to Implement.
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