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Construction clients' ability to manage uncertainty and equivocality

机译：施工客户应对不确定性和模棱两可的能力

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摘要

While risk and uncertainty management have received much attention within construction management research, management of information interpretation remains unexplored. Situations that are generally overlooked are those where increased amounts and flow of information are not the solution to the human problem of managing multiple meanings of information and conflicting interpretations, i.e. 'equivocality'. The aim is to identify and differentiate between construction clients' uncertainty and equivocality about industrialized construction in Sweden, and, in the light of those findings, to evaluate clients' current information processing practice on investment decisions in new-build in order to assess and discuss clients' ability to manage uncertainty and equivocality. Based on information processing theory, analysis of aggregated data from three previous studies shows that there is a need to manage both uncertainty and equivocality. At the same time, clients' ability to do this is found to be limited. Consequently, when industrialized construction moves clients beyond their current frame of reference, clients' information processing practice does not support decision making. It is also proposed that differentiating between uncertainty and equivocality will enable a more profound understanding of the sequential order for information processing, i.e. that one must define questions (reduce equivocality) before one can find answers to the questions (reduce uncertainty).
机译：尽管风险和不确定性管理已在建筑管理研究中引起了广泛关注，但信息解释管理仍未探索。通常被忽视的情况是，信息量和信息量的增加不能解决人类管理信息的多种含义和相互矛盾的解释（即“模棱两可”）的问题。目的是识别和区分瑞典建筑业客户对工业化建筑的不确定性和模棱两可，并根据这些发现，评估客户当前关于新建投资决策的信息处理实践，以评估和讨论客户处理不确定性和模棱两可的能力。基于信息处理理论，对先前三项研究的汇总数据的分析表明，需要同时管理不确定性和模棱两可。同时，发现客户这样做的能力是有限的。因此，当工业化建设使客户超出他们当前的参考范围时，客户的信息处理实践将不支持决策。还建议区分不确定性和模棱两可将使人们对信息处理的顺序有更深刻的理解，即必须先定义问题（减少模棱两可），然后才能找到问题的答案（减少不确定性）。

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