The Affordable Care Act: Top 5 Contact Center Initiatives Not to Be Ignored

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The Affordable Care Act: Top 5 Contact Center Initiatives Not to Be Ignored

机译：《平价医疗法案》：不可忽视的五大联络中心举措

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The Affordable Care Act has already brought millions of new customers to the healthcare market. And under the new law's guidelines, it looks to bring millions more - making the consumer environment for healthcare and insurance more competitive than it's ever been. For many insurance and healthcare companies, it's new territory. They must differentiate themselves to attract the ACA's new enrollees, and providing a superior customer experience to these potential new members and patients is one of the best differentiators. But new territory again. Customer service processes in many insurance and healthcare organizations have long been considered inferior, and with largely unforgiving budgets, improving service remains a low priority. Even for ACA purposes.

机译：《平价医疗法案》已经将数百万新客户带入医疗保健市场。在新法律的指导下，它有望带来数百万美元的收入-使医疗保健和保险的消费环境比以往任何时候更具竞争力。对于许多保险和医疗保健公司而言，这是新领域。他们必须与众不同，以吸引ACA的新参与者，并且为这些潜在的新成员和患者提供卓越的客户体验是最好的区别之一。但是又有新领土。长期以来，许多保险和医疗机构的客户服务流程一直被认为是劣等的，而且由于预算的宽容，改善服务仍然是低优先级。即使用于ACA。

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《Customer Inter@ction Solutions》 |2014年第2期|50-50|共1页
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1. Access to care among Medicaid and uninsured patients in community health centers after the Affordable Care Act [J] . Veri Seo, Travis P. Baggett, Anne N. Thorndike, BMC Health Services Research . 2019,第1期

机译：根据《平价医疗法案》，在社区卫生中心的医疗补助和未投保患者中获得医疗服务
2. Protocol for the analysis of a natural experiment on the impact of the Affordable Care Act on diabetes care in community health centers [J] . Nathalie Huguet, Heather Angier, Miguel Marino, Implementation Science . 2017,第1期

机译：分析《负担得起的医疗保健法》对社区卫生中心糖尿病护理影响的自然实验的协议
3. Integration of Care in the Implementation of the Affordable Care Act: Changes in Treatment Services in a National Sample of Centers Treating Substance Use Disorders [J] . Aletraris Lydia, Roman Paul M., Pruett Jana Journal of psychoactive drugs . 2017,第2期

机译：在执行实惠的护理法案方面的关心融合：治疗服务中的治疗服务变化治疗物质使用障碍
4. Social Robot Navigation adapted to Time-dependent Affordance Spaces: a Use Case for Caregiving Centers [C] . LV. Calderita, A. Vega, P. Bustos, IEEE International Conference on Robot and Human Interactive Communication . 2020

机译：适应时间依赖的社交空间的社交机器人导航：护理中心的用例
5. Accessing and Utilizing Primary Care Services: The Influence of the Affordable Care Act on Latinas at a Community Health Center in San Diego County [D] . Weisberg, Bethany Hannah. 2018

机译：获得和利用初级保健服务：《可负担得起的护理法案》对圣地亚哥县圣地亚哥市社区卫生中心中的拉丁裔的影响
6. Effect of the Affordable Care Act on diabetes care at major health centers: newly detected diabetes and diabetes medication management [O] . Alona Furmanchuk, Mei Liu, Xing Song, 2021

机译：经济实惠的护理法案对主要保健中心糖尿病护理的影响：新检测到糖尿病和糖尿病药物管理
7. Figure 1: Example of visualization of long range contacts for: (A) regions, here enhancer-promoter contacts, for two 10 kb resolution Hi-C maps from human Fetal Brain cells. Contacts were calculated up to 30 bins distance each way from the point of interest. Top to bottom: a Jbrowse (Skinner et al., 2009) screenshot with genes and interaction profile representation (points of interest in green, their contact predictions in yellow); HiCEnterprise interaction profile plot with intensities (weighted by distance) and −log10 of FDR corrected p-values (q-values) with a threshold set at 0.01. (B) TADs, here HiCEnterprise visualization for 150 kb resolution Hi-C map of 17th chromosome from HUVEC. Left upper trianle: original Hi-C map contact frequencies; right lower triangle: −log10 of q-values of the interdomain interactions calculated with hypergeometric distribution. [O] . -1

机译：图1：用于：（a）区域的长距离触点的可视化示例，这里增强了来自人胎儿脑细胞的两个10kb分辨率的Hi-C地图。从兴趣点计算联系人高达30个距离距离。顶部到底：jbrowse（Skinner等，2009）截图，具有基因和互动曲线表示（绿色兴趣点，它们的黄色接触预测）; HICENTERPLISE交互配置曲线图具有强度（由距离加权）和FDR校正的P值（Q值）的-LOG10，其阈值设置为0.01。（b）TADS，这里是来自Huvec的第17次染色体的150 KB分辨率Hi-C地图的Hicenterprise可视化。左上三角：原版Hi-C地图接触频率;右下三角形：跨度相互作用的Q值的-log10计算，使用超几何分布计算。

The Affordable Care Act: Top 5 Contact Center Initiatives Not to Be Ignored

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