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True Cloud & the Retail Experience

机译：真正的云与零售体验

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This issue I'd like to address two key trends that we're seeing in communications at large and related to customer service in particular: the cloud and mobility. Let's take the cloud conversation first. Chuck Ciarlo, founder and CEO of Monet Software, says that the popularization of the term cloud has led some companies to rebrand existing products and services as cloud solutions without actually ensuring those offerings are true cloud solutions. That's frustrating to both Monet, which Ciarlo says has dedicated a lot of time, effort, and expense to provide a true cloud solution, and to organizations that are seeking cloud solutions but may have a hard time discerning what is and is not a true cloud offering - until, that is, they've invested in it and it's too late.
机译：我想解决这个问题，这是我们在整体通信中特别是与客户服务有关的两个关键趋势：云和移动性。让我们首先进行云对话。 Monet Software的创始人兼首席执行官Chuck Ciarlo表示，云这个术语的普及导致一些公司将现有产品和服务重新命名为云解决方案，而没有真正确保这些产品和服务是真正的云解决方案。这对Monet和Ciarlo都感到沮丧，Ciarlo说，Monet花费了大量的时间，精力和金钱来提供真正的云解决方案，对于正在寻求云解决方案但可能很难辨别什么是真正的云的组织提供-直到他们对它进行了投资，为时已晚。

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