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IP Contact Centers, the Cloud & Social Media Form Holistic Customer Interaction Solutions

机译：IP联络中心，云和社交媒体形成整体的客户交互解决方案

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摘要

Nearly two decades ago Vinton Cerf, who's considered a founding father of the Internet, drew headlines when he wore a T-shirt emblazoned with the saying: IP on Everything. Apparendy he did, er, that happened, as the Internet protocol has seeped into virtually every nook and cranny of communications. Now the same seems to be happening with cloud computing and social networking - and the contact center is no exception to the rule. Jason Harrington, president of Axia's Dialar Solutions, says that his company has embraced both cloud-based communications and social media to supply customers with complete contact centers. The three-year-old company has an IP technology stack of services including connectivity, including local and long-distance, and PBX, IVR, ACD, dialer, UC and broadcast messaging capabilities.
机译：大约二十年前，被认为是互联网的创始之父的文顿·瑟夫（Vinton Cerf）穿着头戴有谚语：IP on Everything的T恤引起了媒体的关注。他这样做的理由是错误的，因为互联网协议几乎渗入了通信的每一个角落。现在，云计算和社交网络似乎正在发生同样的事情-联络中心也不例外。 Axia的Dialar Solutions总裁Jason Harrington表示，他的公司已采用基于云的通信和社交媒体来为客户提供完整的联络中心。这家成立三年的公司拥有IP技术服务堆栈，其中包括本地和长途连接以及PBX，IVR，ACD，拨号器，UC和广播消息传递功能的连接性。

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