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Examining the Impact of Pre-Implementation Expectations on Post-Implementation Use of Enterprise Systems: A Longitudinal Study

机译：研究实施前期望对企业系统实施后使用的影响：一项纵向研究

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摘要

This article builds upon the technology acceptance model and theories of technology sensemaking to explore pre-enterprise system adoption expectations and post-enterprise system adoption outcomes in a longitudinal setting. Building on the exploitation and exploration paradigm, we propose that task productivity and task innovation expectations are the key drivers of users' pre-adoption enterprise system usage intention. Further, we argue that the enterprise system facilitates generation of a common knowledge base that may encourage a more integrated organizational culture and promote shared understanding among employees. Considering the distinction between mandatory and voluntary contexts, we propose that user acceptance of the enterprise system at the pre- and post-adoption stages will mediate these relationships in a mandatory context. The results show that the influence of pre-adoption expectations regarding task productivity and task innovation on intention to use an enterprise system is mediated by user acceptance of the enterprise system. Intention to use an enterprise system is positively related to actual use. At the post-adoption stage, the influence of actual use on shared understanding is mediated by user acceptance of an enterprise system and enterprise system use has a direct negative impact on task efficiency in the initial period after implementation. Overall, the results highlight that user acceptance at both pre- and post-adoption stages are critical factors when usage is mandatory. These findings suggest a number of important implications for research and for managerial action.
机译：本文建立在技术接受模型和技术感官理论的基础上，以纵向方式探索企业前系统采用的期望和企业后系统采用的结果。在开发和探索范式的基础上，我们提出任务生产率和任务创新期望是用户预先采用企业系统使用意图的关键驱动力。此外，我们认为企业系统促进了公共知识库的生成，这可能会鼓励更加集成的组织文化并促进员工之间的共识。考虑到强制性和自愿性上下文之间的区别，我们建议用户在采用之前和之后的阶段接受企业系统，以在强制性上下文中调解这些关系。结果表明，用户对企业系统的接受程度可以调节预先采用期望对任务生产率和任务创新对企业系统使用意图的影响。使用企业系统的意图与实际使用正相关。在采用后阶段，实际使用对共享理解的影响是由用户对企业系统的接受所介导的，并且企业系统的使用在实施后的初期会对任务效率产生直接的负面影响。总的来说，结果表明，在强制使用时，用户在采用之前和采用之后的阶段都是至关重要的因素。这些发现暗示了对研究和管理行动的许多重要意义。

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  • 来源
    《Decision Sciences》 |2010年第4期|p.659-688|共30页
  • 作者

    Khawaja A. Saeed; Sue Abdinnour; Mark L. Lengnick-Hall; Cynthia A. Lengnick-Hall;

  • 作者单位

    Department of Finance, Real Estate, and Decision Sciences, W. Frank Barton School of Business, Wichita State University, Wichita, KS 67260;

    rnDepartment of Finance, Real Estate, and Decision Sciences, W. Frank Barton School of Business, Wichita State University, Wichita, KS 67260;

    rnDepartment of Management, College of Business, University of Texas at San Antonio, San Antonio, TX 78249-0634;

    rnDepartment of Management, College of Business, University of Texas at San Antonio,San Antonio, TX 78249-0634;

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