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Service Architecture and Modularity

机译：服务架构和模块化

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An understanding of the nature of service architecture and modularity is crucial to service design and innovation. Two sets of approaches are developed that further our understanding and support decision making. First is a systematic decomposition approach to architecture modeling that allows organizations to understand their current architecture, evaluate alternative architectures, and identify key interfaces between different parts of the service. Second, the article develops a service modularity function (SMF), a mathematical model indicating the degree of modularity deriving from unique services and the degree to which the modules can be replicated across a variety of services. Three areas are identified that can contribute to competitiveness: the possession of unique service modules or elements not easily copied in the short term by competitors; the ability to exploit these through replication across multiple services and/or multiple sites; and the presence of a degree of modularity, which in turn supports both customization and rapid new product development. The SMF can support decision making in the design of services and the exploitation of service innovation. In particular, the relationship between architecture and modularity and the roles of service contact personnel in the customization of services is shown to be complementary. It is proposed that service customization can be either combinatorial (the combination of a set of service processes and products to create a unique service) or menu driven (the selection of one or more services from a set of existing services/products to meet customer needs).
机译：了解服务体系结构和模块化的性质对于服务设计和创新至关重要。开发了两种方法，可以进一步理解和支持决策。首先是体系结构建模的系统分解方法，该方法允许组织了解其当前体系结构，评估替代体系结构并确定服务不同部分之间的关​​键接口。其次，本文开发了服务模块化功能（SMF），这是一个数学模型，用于指示源自唯一服务的模块化程度以及可以跨各种服务复制模块的程度。确定了三个可以提高竞争力的领域：拥有短期内竞争对手不容易复制的独特服务模块或要素；通过跨多个服务和/或多个站点进行复制来利用这些资源的能力；以及一定程度的模块化，这反过来支持定制和快速的新产品开发。 SMF可以支持服务设计和服务创新开发中的决策。特别是，体系结构和模块化之间的关系以及服务联系人员在服务定制中的角色被证明是互补的。建议服务定制可以是组合的（一组服务过程和产品的组合以创建唯一的服务），也可以是菜单驱动的（从一组现有服务/产品中选择一个或多个服务以满足客户需求） ）。

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