Replication of Measures in Information Systems Research: The Case of IS SERVQUAL

William J. Kettinger; Choong C. Lee

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Replication of Measures in Information Systems Research: The Case of IS SERVQUAL

机译：信息系统研究中措施的复制：IS SERVQUAL案例

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The Information Systems (IS) discipline should recognize potential pitfalls in replication of research studies. This response to a note appearing in this issue by Van Dyke, Prybutok, and Kappelman (1999) aims to serve two purposes. First, this note will address the problems we have with the Van Dyke et al. (1999) attempted replication of our own previous work. Second, we hope it serves to establish more generally an awareness in the IS field for the potential to create and accept the “illusion of replicability” when this has not really been established.

机译：信息系统（IS）学科应认识到复制研究的潜在陷阱。 Van Dyke，Prybutok和Kappelman（1999）对本期文章提出的回应旨在达到两个目的。首先，本注释将解决Van Dyke等人遇到的问题。（1999）试图复制我们自己以前的工作。第二，我们希望它能够在IS领域中建立更广泛的认识，使人们有可能在尚未真正建立这种意识的情况下创造并接受“可复制性的幻想”。

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《Decision sciences》 |1999年第3期|893-899|共7页
作者
William J. Kettinger; Choong C. Lee;
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作者单位

Center for Information Management and Technology Research Department of Management Science College of Business Administration University of South Carolina Columbia SC 29208 email;

bill@sc.edu;

Franklin P. Perdue School of Business Information Decision Sciences Salisbury State University Salisbury MD 21801 Email;

cclee@ssu.edu;

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原文格式 PDF
正文语种 eng
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关键词
Information Systems Quality; Management Information Systems; Performance Evaluation; Replication; Research Methodology; Service Operations.;

机译：信息系统质量;管理信息系统;性能评估;复制;研究方法论;服务运营。;

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1. Replication of Measures in information Systems Research: The Case of IS SERVQUAL [J] . William J. Kettinger, Choong C. Lee Decision Sciences . 1999,第3期

机译：信息系统研究中的措施复制：IS SERVQUAL案例
2. Cautions on the use of the SERVQUAL measure to assess the quality of information systems services [J] . Thomas P. Van Dyke, Victor R. Prybutok, Leon A. Kappelman Quality Control and Applied Statistics . 2001,第1期

机译：使用SERVQUAL措施评估信息系统服务质量的警告
3. Cautions on the Use of the SERVQUAL Measure to Assess the Quality of Information Systems Services [J] . Thomas P. Van Dyke, Victor R. Prybutok, Leon A. Kappelman Decision sciences . 1999,第3期

机译：使用SERVQUAL措施评估信息系统服务质量的警告
4. INFORMATION SYSTEMS QUALITY ASSESSMENT:REPLICATING KETTINGER AND LEE'SUSISF/SERVQUAL COMBINATION [C] . Mark A. Myerscough Association for Information Systems 8th Americas conference on information systems (AMCIS 2002) . 2002

机译：信息系统质量评估：凯特林格和李苏西/ SERVQUAL组合
5. ORLease: Optimistically Replicated Lease Using Lease Version Vector For Higher Replica Consistency in Optimistic Replication Systems [D] . Fathalla, Diaa. 2019

机译：ORLEASE：使用租赁版本向量的乐观复制租赁，以便在乐观复制系统中为更高的副本副本
6. Assessing the Quality of Educational Services of Iranian Universities of Medical Sciences Based on the SERVQUAL Evaluation Model: A Systematic Review and Meta-Analysis [O] . Abdolreza Gilavand PhD, Elham Maraghi PhD 2019

机译：基于SERVQUAL评估模型的伊朗医科大学教育服务质量评估：系统评价和Meta分析
7. DISTANCE MEASURES FROM REPLICATOR SYSTEMS WITH NONLINEAR PAIRWISE INTERACTIONS FOR ENVIRONMENTAL RISK MANAGEMENT [O] . YURI A. PYKH, IRINA G. MALKINA-PYKH 2019

机译：对环境风险管理非线性成对相互作用的复制器系统的距离措施

Replication of Measures in Information Systems Research: The Case of IS SERVQUAL

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