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Analyzing Crisis Response through Actor-network Theory: The Case of Kathmandu Living Labs

机译：通过演员网络理论分析危机应对：以加德满都生活实验室为例

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Crisis response is the most critical stage in crisis management during which actors make important decisions on mitigating a crisis. However, the decision making in such situations is a complex sociotechnical phenomenon. The literature specifies crisis response to include four steps (i.e., observation, interpretation, choice, and dissemination) and suggests a sociotechnical approach for analyzing them. However, we still lack theoretical guidelines for conducting sociotechnical analyses of the complexity involved in the crisis response activities. To help fill this knowledge gap, we present an interpretive case study on Kathmandu Living Labs’ (KLL) role in the response to the Nepal earthquake in 2015. We analyze the case using actor-network theory (ANT) and explore how a social entrepreneur from KLL enrolled different technical and human actors and mobilized them in the crisis response. We use ANT to explore the temporal and interdependent role of digital volunteers, local communities, and technologies in responding to the crisisWe demonstrate the usefulness of ANT’s translation process in understanding the complex sociotechnical process of crisis response in disaster events.Recommended Citation Thapa, Devinder; Budhathoki, Nama Raj; and Munkvold, Bj?rn Erik (2017) "Analyzing Crisis Response through Actor-network Theory: The Case of Kathmandu Living Labs," Communications of the Association for Information Systems
机译：危机应对是危机管理中最关键的阶段，在此阶段中，行为者会做出缓解危机的重要决策。但是，在这种情况下做出决策是一种复杂的社会技术现象。文献将危机应对规定为包括四个步骤（即观察，解释，选择和传播），并提出了一种社会技术方法对其进行分析。但是，我们仍然缺乏对危机应对活动所涉及的复杂性进行社会技术分析的理论指导。为了填补这一知识空白，我们提供了有关加德满都生活实验室（KLL）在2015年尼泊尔地震中的作用的解释性案例研究。我们使用行为者网络理论（ANT）分析案例，并探索社会企业家如何来自KLL的员工招募了不同的技术人员和人员，并动员他们应对危机。我们使用ANT来探索数字志愿者，当地社区和技术在应对危机中的时间和相互依存的作用。我们展示了ANT的翻译过程对于理解灾难事件中危机应对的复杂社会技术过程的有用性。娜达·拉杰（Nama Raj）;和Munkvold，Bj？rn Erik（2017）“通过演员网络理论分析危机应对：加德满都生活实验室的案例”，信息系统协会通讯

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