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Same Words, Different Meanings: Are Basic IS/IT Concepts Our Self-Imposed Tower Of Babel?

机译:相同的词,不同的含义:基本的IS / IT概念是我们自强的巴别塔吗?

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This article began as a response to an exchange of letters concerning the need for more vs. less user participation in IS projects. It grew into an exploration of whether and how ten 1999 CAIS articles use basic IS/IT terms with different meanings and connotations related to the different perspectives of their authors. The article characterizes differences between an IT perspective and a business perspective and categorizes the ten articles accordingly. It then presents numerous quotes from the articles to illustrate differences across the articles in terms of their use of eight basic concepts: system, user, stakeholder, IS project, implementation, reengineering, requirements, and solution. To help understand the differences and their significance, the article makes extensive use of distinctions between work systems, information systems, and projects. When applied to the articles these distinctions raise questions such as whether the term "system" refers to a work system, information system, or software, and whether the term "user" refers to hands-on users, people who receive information, or managers whose organizations use information systems. An underlying theme throughout is that the lack of conscious attention to the meaning of basic terms and points of reference may be a significant impediment to effective communication and to our ability to make sense out of research findings and even journalistic anecdotes about what seemed to work or not work in particular situations. NOTE: THIS ARTICLE IS A FOLLOW UP TO ALTER'S ARTICLE 13 IN VOLUME 1 OF CAIS ON THE THEORY OF IS
机译:本文的开头是对有关在IS项目中需要更多或更少的用户参与的信件交换的回应。它探讨了1999年的10条CAIS文章是否以及如何使用基本IS / IT术语,这些术语具有不同的含义和与作者不同观点相关的含义。本文描述了IT角度和业务角度之间的差异,并相应地归纳了十篇文章。然后,它提供了文章中的大量引用,以说明它们在使用八个基本概念方面的差异:系统,用户,利益相关者,IS项目,实现,重新设计,需求和解决方案。为了帮助理解这些差异及其重要性,本文广泛使用了工作系统,信息系统和项目之间的区别。当应用于这些文章时,这些​​区别会引发一些问题,例如术语“系统”是指工作系统,信息系统还是软件,术语“用户”是指动手操作的用户,接收信息的人还是管理者。其组织使用信息系统。贯穿其中的一个基本主题是,缺乏对基本术语和参考点含义的自觉关注可能会严重阻碍有效的交流以及我们从研究结果乃至新闻轶事中了解似乎有用的内容的能力。在特定情况下不起作用。注意:本条款是按照IS理论的CAIS第1卷中ALTER第13条的规定进行的

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